UGC Ops Manual
UGC Ops Manual
@UGCOpsManual

FAQ: "Client went quiet after I delivered. Now what?"

Run the follow-up sequence. Don't sit and stew.

The post-delivery follow-up SOP:

— Day 0: deliver with a clear line: "Files attached. Invoice due net-15."
— Day 3: "Confirming you received everything OK?"
— Day 8: "Following up on the invoice sent [date]."
— Day 15 (due date): "Invoice is now due today, link here."
— Day 22: late-fee notice per your contract (1.5%/mo is standard)

The fix is upstream: net-15 terms and a late-fee clause stop most ghosting before it starts.

Save the sequence. Same 5 touches, every silent client.
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