UGC Ops Manual
UGC Ops Manual
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FAQ: "How fast should I deliver?"

Don't promise "ASAP." Quote a standard turnaround so you never overcommit.

The turnaround standard (state it in every brief):

— Brief approved to first draft: 5 business days
— Revision rounds: 2 business days each
— Rush (under 48 hrs): +35% fee, only if your calendar allows
— Clock starts when YOU receive product + brief, not at booking

Why it matters: vague timelines mean clients assume tomorrow, and you burn weekends.

Write "5 business days from product receipt" into your template. Same line, every project. Predictable for them, protected for you.
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