MYTH: "Blameless means we skip naming who acted." The correction: blameless means we don't punish, not that we stay vague. "Someone deployed Friday" can't be fixed; "the deploy gate didn't block Frida…
MYTH: "A good SOP covers every edge case." The correction: an SOP that lists 30 exceptions is unreadable in the moment you need it. Cover the 80% path; route edge cases to a named human. SOP: Right-si…
MYTH: "RACI is corporate bureaucracy." The correction: skipping RACI doesn't remove the roles, it just leaves them unassigned. The real waste is two people both think they're Responsible. SOP: One-lin…
MYTH: "Automate it first to save time." The correction: automate the third time, not the first. Automating an unstable process just bakes the bugs in faster. SOP: Automation readiness gate Run this wh…
MYTH: "More meetings fix misalignment." The correction: misalignment is almost always a missing owner, not a missing meeting. Adding a sync hides the gap instead of closing it. SOP: Killing a recurrin…
MYTH: "Document everything." The correction: document the decisions and exceptions, not the obvious. A 40-step SOP nobody reads is debt, not an asset. SOP: Deciding what to document Run this whenever …
