The support team didn't shrink, it relocated

The support team didn't shrink, it relocated
Heard this week: word is a host that swore it 'didn't do layoffs' technically didn't, it let a domestic support vendor contract lapse and stood up a new offshore team under a different banner. Net headcount looks flat on paper.
What it means for you: response times may hold but context depth drops, because the new team is rebuilding the runbook from scratch. The first six weeks of any rebadge are where regressions hide.
A source says the old escalation Slack went dark overnight.
Watch this: ask a hard, host-specific question this month. The answer's confidence tells you who's actually on the other end.