<b>Spotted: the real fight is the unified inbox, not the calendar</b>

<b>Spotted: the real fight is the unified inbox, not the calendar</b>
The scheduler war is basically over — everyone publishes. Word is the next land-grab is the social inbox: DMs, comments, mentions across platforms in one queue, routed to a team with SLAs. That's where the seat-based revenue and the enterprise stickiness live.
Why it matters: inbox features mean per-agent pricing, which is how these tools 5x their account value. If your vendor just shipped a shared inbox, expect the next renewal conversation to be about seats, not posts.
Watching this.