Stuck in verification limbo
Meet a new bakery owner in Glasgow frozen out of her own listing. Three postcards never arrived. Video verification kept failing. Six weeks, no live profile, no map presence, opening day looming.
Verification has more paths than most people realize.
The troubleshooting playbook:
— If postcards fail twice, switch methods — request video or phone verification
— For video, plan the shot: exterior signage, then the street, then inside, then your point-of-sale, in one unbroken take
— Match every on-camera detail to the listing exactly — sign wording, address numbers
— If it keeps failing, request a live video call with support
— Never create a second listing to "try again" — that triggers a suspension
The first video got rejected — she'd filmed inside before showing the storefront. Demoralizing, with opening day a week out.
The re-shot video, exterior-first, cleared in three days. Profile live, on the map for "bakery Glasgow" by opening weekend. A line out the door.
The lesson: verification isn't a wall, it's a sequence. When one method fails, the next one usually works — if you stop trying to game it.
Map Pack Diaries
@MapPackDiaries
Stuck in verification limbo
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