<b>The support desk moved overnight</b>

<b>The support desk moved overnight</b>

Word is a name-brand managed host just shifted first-line support to a new vendor on another continent, and nobody told existing accounts. Same chat widget, same canned greeting, very different escalation path behind it.

The tell, a source tells us, is response quality on anything past a password reset. Migrations, malware cleanups, custom Nginx rules now bounce two tiers before reaching someone who can actually touch the server.

Unconfirmed which brand moved first, but two former staffers describe the same restructure.

Watch this: file one genuinely hard ticket this month. The depth of the first reply tells you whether your provider still keeps senior engineers on the front line.