Case: the intro quota that doubled first-post rate
A 1,900-member SEO group had 22% of new members posting at least once in month one. Lurkers stayed lurkers. We assigned each of 5 moderators a daily quota: personally reply to every intro within their shift, max 12 per mod.
First-month posting rate went 22% to 47% in 8 weeks. Cost: ~25 mod-minutes/day total.
The SOP we wrote down:
— ☐ Sort #intros by oldest-unreplied
— ☐ Reply references one specific detail (not "welcome!")
— ☐ Reply ends with a question that needs a one-line answer
— ☐ Tag the relevant channel for their topic
— ☐ Log handled count in a pinned sheet
What killed it before: no owner. A queue without an assigned owner is a queue that rots.
Save this for your next launch.
The Loop System
@TheLoopSystem
Case: the intro quota that doubled first-post rate
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