<b>Hosts are quietly swapping tier-1 for models</b>

<b>Hosts are quietly swapping tier-1 for models</b>
Heard this week: a source tells us a major managed provider is piloting an AI agent as the default first responder on chat, with humans gated behind a 'still need help?' click that's deliberately easy to miss. Internally it's a deflection-rate metric, not a quality one.
What it means for you: the model handles password resets fine and faceplants on anything involving custom Nginx rules or a broken object cache. You'll spend more time proving you're a real edge case to reach a human.
Unconfirmed, but we hear deflection targets are set north of 60%.
Watch this: the phrase 'let me get a specialist' is the new tell you've finally escaped tier-1.