<b>'24/7' is now three time zones and a queue</b>

<b>'24/7' is now three time zones and a queue</b>
Heard this week: a former managed-WP support lead tells us the overnight 'expert tier' at a well-known host is now one senior engineer plus a chatbot escalation path. The badge on the site still says round-the-clock human help.
What it means for you: tickets filed after 9pm Eastern increasingly get a templated reply and a 'we'll follow up' that lands the next business day. The SLA technically holds because first-response is automated.
Word is this pattern follows the same hosts six to nine months after a layoff round.
Watch this: if your migration or staging issue keeps getting 'reassigned,' you've found the gap in the coverage map.