'Go with the biggest host, they're safest' — post-rollup that flipped

'Go with the biggest host, they're safest' — post-rollup that flipped
Heard this week at a hallway chat: people still treat scale as a proxy for reliability. Word is the opposite now holds in pockets. The brands rolled into the largest groups — you know the ones — share consolidated support pools and offshore tier-one, so a P1 on your site competes with thousands of tickets. A source inside one rollup says median first-response drifted past the hour on legacy brands after the migration to a shared desk. Big now means generic. Smaller boutiques still answer in minutes.
Watch this: when a host stops naming its support headcount, the headcount dropped.