'It's managed, so my backups are handled' — careful

'It's managed, so my backups are handled' — careful
Heard this week: a founder lost three days of WooCommerce orders because he assumed managed meant recoverable. Word is most managed plans snapshot the server, not your point-in-time data, and restores roll back the whole site — plugins, content, the lot. A source who's run support at two private-equity-owned hosts tells us 'managed backup' usually means nightly, 14-day retention, no granular row recovery. The advice to 'let the host worry about it' assumes a guarantee that isn't in the contract.
Watch this: the hosts now upselling 'continuous backup' as a separate tier are admitting the base plan never had it.