Migration plugin vs host's white-glove move

Migration plugin vs host's white-glove move
Heard this week: people keep DIY-ing migrations with a plugin when the host would've done it free.
— A plugin (Migrate Guru, All-in-One) gives you control and works host-to-host
— The host's white-glove team owns the outcome and eats the 3am DNS panic
A source tells us the deciding factor is database size and WooCommerce. Past a few gigs or with live orders, plugin migrations silently drop rows and you find out from an angry customer. Word is the better hosts staff real migration engineers precisely because a botched move becomes a chargeback war.
Unconfirmed, but we hear one host quietly capped free migrations after a wave of giant WooCommerce moves.
Watch this: free white-glove is the retention bribe of the moment.