The invoice that sat for a month because of a name

The invoice that sat for a month because of a name
Volume ran, the period closed, the invoice went out, nothing arrived. Follow-ups went to the account manager, who said it was with finance. Weeks passed.
The cause: the invoice was issued in the trading name, while the contract and their vendor record used the registered entity name. Their system could not match it, so it sat in an exception queue nobody watched. No malice, no dispute, just a mismatch and silence.
What it changed in how I work:
— Confirm the exact billing entity, address and reference before the first invoice, not after the first delay.
— Ask for the accounts contact directly. Your account manager is not the payment path. They stand next to it.
— When an invoice is late, ask a specific question: has it been entered into your system, and what status is it in? That question gets a real answer. "Any update?" does not.
Most unpaid invoices are not refused. They are stuck.

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