The 4-ticket test for real support before you commit

The 4-ticket test for real support before you commit

They told you: "24/7 expert support." Expert at copy-pasting macros.

— Open a ticket during their trial asking a specific technical question: "what's my PHP memory_limit and can I raise it?"
— Time the first human reply. Over 4 hours on "live" chat = offshore queue.
— Ask a follow-up that breaks the script. Watch them stall or escalate forever.
— Test 3am their timezone. "24/7" often means a bot until business hours.

Follow the money: support is a cost center, so they staff it like one.

Reality: you're not buying support, you're buying a ticket number.