How insiders catch quality drift before the churn

How insiders catch quality drift before the churn
Heard this week: a managed WP platform that 'feels slower' since the spring acquisition. Feelings aren't evidence, so the connected crowd instruments it:
— Log first-response support times weekly; drift shows up as creeping medians, not outages.
— Track ticket escalation depth — how many humans before someone competent.
— Watch for the offshore-handoff tell: identical canned replies across unrelated tickets.
— Note when 'we'll escalate to engineering' stops producing engineering.
— Compare uptime status-page edits against your own monitoring.
A source tells us drift is always measurable two quarters before it's obvious.
Watch this: when the named account manager becomes a shared inbox, the clock's already running.