<b>Your 99.9% uptime guarantee pays you in pennies you'll never claim</b>

<b>Your 99.9% uptime guarantee pays you in pennies you'll never claim</b>

They told you: <i>"99.9% uptime guaranteed — they stand behind it."</i>

Read the SLA. 99.9% allows ~43 minutes of downtime a month before any credit applies. And the remedy? Not a refund — a service credit, prorated, that <i>you</i> must request within a tight window with your own monitoring logs as proof. Scheduled maintenance and "network conditions beyond our control" are excluded.

Follow the money: a guarantee that requires you to file paperwork for a $0.30 credit is designed to never be paid out. It exists to look good in the comparison grid.

Reality: The guarantee protects their marketing, not your site.